Shipping:
US Shipping: Most items are shipped within 24 hours of receipt. Occasionally, our distributors will run out of stock on an item. If this happens, we will continue to reorder the backordered item until the item is received or until our customer provides us with a suitable substitution or cancels the item in question.

US shipping rates: To check your shipping rates, simply add items to your shopping cart and start to checkout. Your rates will be displayed when you begin the checkout process. Shipping rates are based on weight and location. (There is no commitment to check your shipping rates. Your order will not be processed unless you click the confirm order button at the end of the checkout procedure.)

International shipping: No, we DO NOT currently ship internationally.

Rush Shipping: the price and availability of rush shipping varies depending upon many factors. It is generally best to call for rush shipping questions: 901.363.5653 or 901-363-3431. We will make every effort to make sure you receive your parcel on time. However, rush shipping is not guaranteed to be on time. Under no circumstances will we refund the cost of overnight, 2 day, 3 day, or other rush shipping methods.

Returns:
You must request an RMA (return merchandise authorization) number before making a return: To request an RMA number simply email us at RMA@OnlyWigs.com and request an RMA number. Please be sure to let us know in your email what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Because of Health Department Rules, an opened wig cannot be returned, unless it is defective or the wrong item was shipped.

What cannot be returned: No returns will be accepted after 7 days of receipt.

Returns for refund: Must be made within 7 days of receipt. Returns more than 30 days old will be eligible for store credit only. A 10% restocking fee will be applied on all returns for refund.

Returns for exchange or store credit: Must be made within 30 days of receipt. There is no restocking fee applied on returns for exchange or for store credit.

Shipping charges to reship back to you on US orders: We will reship back to you, without charge, any exchange for a different size. If your exchange is for a different style or color, you will be required to pay our standard domestic shipping charge to reship back to you.

Shipping charges to send merchandise back to us on US orders: All shipping charges to return merchandise back to us must be paid by the returnee. We do not reimburse shipping charges to returned merchandise back to us unless the merchandise was received in error or is defective. Under no circumstances will we reimburse the cost of overnight, 2 day, 3 day, or other rush shipping methods.